City Buffet Restaurant

City Buffet Restaurant Robinsons Galleria

4/F Robinsons Galleria, Ortigas Ave Ugong Norte, Quezon City Metro Manila Philippines (02) 696-9324
City Buffet Restaurant 3 5 3 1
Marie Nicole Aladin-Cadiz

Marie Nicole Aladin-Cadiz had meat

3

Blogged: http://experienceenthusiast.blogspot.com/2012/11/citybuffet-restaurant.html

2 years ago

Paean Saucium

wrote a review

Commendable Cuisine, Contemptible Commitment

3

It is said that all great leaders have at least one great flaw that keeps them grounded and humble. The same may be said of restaurant buffets.

At first glance, the City Buffet branch at Robinsons Galleria sports all the critical features of a luxurious restaurant. The ambiance is certainly an inviting one. Courteous, smiling staff greet you at the door and lead you to cozy array of seats. The aisles are spacious enough to prevent any unfortunate collisions of human bodies during "rush hour." The lighting gives you that soft, homey feeling that stimulates your appetite and makes you want to let your guard down and relax. The service is decent--well, at least in the beginning.

The food options are certainly nothing to sneeze at, either. A fusion of some of the best of East and West, the menu changes every couple of weeks just to keep things interesting. Some of the more delectable dishes I've tasted include melt-in-your-mouth lapu-lapu in lemon butter sauce, pan-fried salmon belly and chicken in peach sauce. Mainstays like ice cream are always popular with customers of all ages.

Unfortunately, no amount of great food and ambiance will make up for a major chink in a restaurant's service armor, especially with respect to honoring commitments. After five successful dining experiences at City Buffet, I returned for a sixth time, hoping to relive the pleasurable experience. This time, it was anything but.

Long story short, I found that the table I had earlier reserved via phone was occupied by a family of customers. Normally, I wouldn't have minded if I'd been late or if another one was available, yet I stood facing a capacity crowd at peak hour with a grumbling stomach that prevented me from comprehending why the reservation was not honored like it normally was. In my experience, this is the first restaurant that has failed to do this for me.

When I confronted the manager about it, he explained that reservations were only honored until right before peak hour or before the customer arrives late, whichever comes first. After that, all commitments fly out the window. I asked him why he had not made this clear before. After all, I'd patronized the establishment five times in a row and arrived on time each time. He stammered out one of the most ridiculous excuses I had ever heard that I won't bother mentioning it here.

All in all, the message I received was that I was only valued as a customer until a bigger group of clients boasting bigger bucks came along. Well, it is understandable. City Buffet is still a business after all--just one where not all customers are right.

As this is the first time this has happened, I shall attempt to give them the benefit of the doubt. Perhaps they were simply rattled by all their customers demands that they couldn't come up with a plausible excuse. Their batting average has also been fairly good overall, especially during my first few visits.

Nevertheless, this is one major mistake that I shall not soon forget. I advise customers to avoid the peak hours and patronize the establishment before the madness starts and after it dies down. Forget about making reservations unless you have the major moolah to make them sit up and take notice.

In closing, City Buffet is a great place to savor the simple pleasures of life. Unfortunately, the service problem is a giant fly in their otherwise snazzy ointment. It's great if you're a first-time or regular customer dining during non-peak hours. Just don't expect them to keep their word and treat you well at all times, especially when the ravenous crowds start applying the pressure.

2 years ago

oly

wrote a review

Short Changed

3

It was otherwise a nice dining experience. The food looks good. The place got nice interior and excellent layout. The waiters are very pleasant except th Manager.

I felt short changed when I took my dinner just a while ago. I called 9am earlier to make sure that they will serve crabs for dinner. I was so delighted that there was indeed crabs cooked as they told me over the phone - Hongkong style spicy crab. After going for 3 to 4 chop pieces, the serving plate was gone never to return again. I told the rude manager that I specifically dined in because of the crab serving but he told me that they just served the last one. I went in at 5:30PM and that was the last serving? He told me further that it was a left over from lunch buffet. Totally tactless. I asked him if it will be correct to charge me for my dinner which I am not fully satisfied. The tactless manager told me that I have to pay in full because I started eating already.
Next time you think of eating in this place, make sure that they will continously serve your favourite dishes.
I just hope the manager is not one of the owners.

2 years ago

Profile

Type
Casual Dining
Budget
P300 - 500
Hours
  • M, T, W, Th, F, Sa, Su: 11:00AM - 2:30PM
  • M, T, W, Th, F, Sa, Su: 5:00PM - 10:00PM
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