Jollibee

Jollibee Cebu Colon

Juan Luna Cebu City, Cebu Cebu Philippines (032) 254-2036
Jollibee 3.625 5 8 6
Regina Marie Peralta

Regina Marie Peralta was here

3

3 months ago

Brian Tamase

Brian Tamase was here

4

9 months ago

Andrea Filio

Andrea Filio was here

4

11 months ago

Ronirose De Castro

Ronirose De Castro had Yum

5

the best

1 year ago

dexter

wrote a review

breakfast

3

jollibee colon did not meet and exceed my expectation. It was Friday and 2nd day of the lent season, around 10:15 a.m. I had my breakfast. First I ordered pancake sandwich but a certain ashly the cashier of this jollibee colon informed me that pancake cake sandwich is not available so i gave my second order a PANCAKE... AND she told me it was not available too. so i ask her what she can offer me for my breakfast and she offered me corned beef or beef tapa. I had a beef tapa for my break that time. When I'm about to finished my hot choco I saw the British and his Filipino wife ordered at the counter... I was surprised when i saw that they got a pancake.... I was really upset and asked my self why the expat got a pancake? To think that they arrived at the restaurant almost 11 a.m. So I started asking my self why? May because he is an expat...... I called up the attention of the manager on duty. First manager Ms. Lerah asked me what was the problem i told her the issue but she tried to divert the conversation that she is new on this branch. My request was if they can possible give me the number of the franchise owner.... but when Ms. Lerah returned she told me that the franchise owner is out of the country. I asked about the e-mail address of the franchise but when a certain Ms. Andreli came she told that they don't know the e-mail address of the franchise owner instead she gave me the the name of a certain Joanni and the telephone number. I leaved the restaurant very upset.....and with a heavy heart thinking that how come they treated me like that. I am a Filipino and they said jollibee is panlasang panlasang pinoy. Asa naman na intawon...... Abi kay pinoy ko ila nalng e dili nako ang pancake because pancake is common breakfast of a western country..?????

I would like to call the attention of the Founder, the General Manager, Franchise Owner of this restaurant to please remind your team that every customer of your restaurant must receive an equal SERVICE. Please remind them the standard of your restaurant and most of all ANTICIPATE the NEEDS AND pay attention into DETAILS.

I am just an ordinary person, OFW, work for 8 years in restaurant and hospitality industry.

I hope that this issue will not happen to my fellow Filipino who are avid customer of JOLLIBEE.

I look forward for an intimidate action regarding this issue.

Thank you.



Paul Dexter L. Gelig

4 years ago

ganda

wrote a review

manager

2

the food was good!! but i hate the way how the manager treated their crew..they must also give respect to their crew..

6 years ago

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Type
Filipino Fast Food
Budget
P1 - 150
Hours
  • M, T, W, Th, F: 10:00AM - 9:00PM
  • Sa, Su: 9:00AM - 9:00PM
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