Punchline Comedy Bar

Punchline Comedy Bar Quezon Ave.

1399 Quezon Ave South Triangle, Quezon City Metro Manila Philippines (02) 411-0662

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Cabalen 3.13333333333333 5 15 0
arpeelazaro

wrote a review for Cabalen Trinoma Mall

unprofessional manager at cabalen, trinoma

1

restaurants are all about the service. some restaurants can get away with bad food at horrific prices only because the service is above par. at the trinoma food tour, an event which supposedly showcases trinoma restaurants, a certain "ann" who claimed to be the manager of cabalen practically shooed some guests from the food tour. very rudely, she said only three dishes were part of the tour and that the food tour people should not touch the other fare. hmm, had they wanted it to be this way, they should have prepared a spread, as what the other restaurants did, indicating that the food tour members should only relegate themselves to certain signature dishes. a separate setup could have prevented the humiliation of the guests, who weren't in the know as to who to talk to or where to go. if cabalen treats guests this way in a MARKETING event, where they invite people to sample their food, what worse fate awaits people who ACTUALLY PAY to dine with them? if you really like cabalen's food, stay away from the trinoma branch. there are other branches that treat customers better, like the ones in glorietta and festival mall.

6 years ago

jehzlau

wrote a review for Cabalen Trinoma Mall

A review of Cabalen Trinoma from Baklaako.com

1

I’ve always liked Kapampangan food. I never had bad things to say about any Kapampangan restaurants until recently, during the TriNoMa Blogger Food Tour. I cannot speak for the other bloggers who were in my group, but I will speak based on my own experience. I have been working for a service industry for more than three years now and I know that customers should be treated well, if not that well, at least they must be treated with some dignity and respect.

Inside the Cabalen branch at TriNoMa, I felt like my dignity was trampled upon by no less than their manager named Anne. At least that’s what she told me she was. The blogger food tour was supposed to be fun and the participants were expected to learn more about the restaurants, their food and the whole dining experience. So I was expecting that all the partner establishments of the tour were gonna treat us well. I did not want special treatment, all I wanted was decent treatment.

In most of the establishments that we went to during the tour, the managers and staff welcomed us with smiles on their faces and they were very accommodating. I noticed that some of them went the extra mile just so we would feel special (and probably write good stuff about them). And yes, if you treat us well and we truly, honestly love what you offer, we will write good stuff about you.

But we will not write good stuff about Cabalen. The experience was so bad I wanted to make a scene. However, thanks to the previous restaurants we’ve visited, my stomach was no longer grumbling and the bugnuting bakla in me decided to keep cool.

I have never been treated so badly in an establishment the way I was treated, by no less than the manager, in Cabalen. Here’s what transpired based on my own recollection:

When we went in, we were welcomed by an almost-empty restaurant with no wait staff nor other staff i sight. I saw a woman at a table on a corner with what seemed like tons of paperwork. She saw me and the other bloggers I was with but she stayed put until I called her attention with a courteous smile and a friendly “hi.”. When the woman finally approached me, I told her courteously that we were there for the Blogger Food Tour.

She gave me a look and replied with a very dismissive “ok.” She proceeded to the buffet table full of what seemed like very delectable dishes. I knew they were good since I have dined at Cabalen (not the TriNoMa branch) on more than one occasion in my lifetime. In a very unfriendly tone, the woman quipped: “You can only taste 3 dishes: kare-kare, lechon and sisig.” I told her that was fine with me and initially thought that she was leading me to the area where all the three dishes were placed. But to my dismay, I only recognized the kare-kare and didn’t see the lechon nor the sisig anywhere near it. I politely asked her where the lechon and sisig were and she led me to the corner close to the kitchen door.

Noticing that she was quite beleaguered (or should I say bewildered?), I tried engaging her in conversation. My experience working with bar and restaurant owners and staff has taught me that sometimes, even if you are the customer, it is okay to make the first move and start something. I wanted to know more about the store and the food they served us. I wanted her to tell me, like how the other managers of the other establishments told me, why their food is the best and why they have been in business for a long time.

But she didn’t. Instead, I felt an air of arrogance, as if she was telling me that she was too important to be bothered by people who were there just for the free food. I let it pass. Strike two, I said to myself. I asked for her name , and she said it was Ann (or Anne?). I told her I presumed she was the manager to which she replied in the affirmative. I thought that was the end of it and that strike three wouldn’t come.

But no! She did a third strike. The only people who knew that only three dishes were part of the blogger food tour were I and some of the bloggers who went in together with me. Those who came in after we have started eating were not welcomed nor given an orientation about the dishes. There were numerous dishes on display at the buffet table, so it was natural for someone to try out the things that look the most appealing to them. I overheard her talking rudely to some of the bloggers, saying that only three dishes were part of the tour. Some of those who have already gotten items not part of the three had to put the food back onto the serving plates. The others, after some discussion, were allowed to consume the food they have already put on their plates.

This may seem very trivial but I was really offended by how I and the others were treated. I felt like I was dirt. I felt like a beggar being shooed away and told that beggars can’t be choosers. I am not a beggar as I’m sure the other bloggers aren’t. i know some of them are students and some of them are professionals. I will not use a personal attack on her even if she treated my person so badly. I felt really low. Parang tinapakan at inginudngod sa putik ang aking pagkatao. I wanted to confront her but I did not want to make a scene. Such unprofessional behavior should never be displayed in front of customers. We may have eaten for free, but that does not give her the right to treat us the way she did.

After consuming the minimal amount of food on my plate, I headed to La Maison where I was treated in a completely different way. Ann should learn a lesson or two from the management of La Maison who were very welcoming, accommodating and professional. They engaged us in conversation and made sure we enjoyed not only the food but the whole experience of dining with them. it was at that point when I wanted to go back to Cabalen and offer to pay for what we consumed — free or not.

But my other self reminded me to just keep it cool and let it go. Besides, I can always blog about it!

May this serve as a lesson for those working in the service industry: That no matter what type of customers you have, that even if they are dining for free, and even if they do not look as if they are able to pay for the food or cannot afford your food, treat them with respect and never trample on their dignity. I hope that Ann learns a lesson from this and I hope her superiors will give her proper coaching and train her well. I am not calling for a boycott of the establishment and it is not my intention to get her fired. All I want is for her to learn her lesson and gain more professional experience in her capacity as a manager.

But above it all, I just want to be treated with respect. Bakla Ako, May Reklamo?

6 years ago

DFatOne

wrote a review for Abe Restaurant Trinoma

Branch vs. Original

4

The Lamb Adobo alone is worth the trip. The Shrimp Binondo, Suam/Corn Soup an Pritong Baby Hito were good, but I remember them being slightly better at Serendra. The Gule Magalang, in particular, was a disappointment at Trinoma.

Since the Quezon City branch doesn't fill up with people, you don't have to wait forever to catch the attention of a waiter to bring you rice. (Hot, steaming, white rice!) On the contrary, the staff are friendly, knowledgeable and helpful.

6 years ago

DFatOne

wrote a review for KFC SM City North EDSA

Price Increase

1

A two-piece meal now costs P117, an increase of close to ten pesos. They're also giving less rice and the soft drink seems to have gotten smaller, too.

I'm giving them an extra food star for consistency and product innovation.

6 years ago

DFatOne

wrote a review for The Sizzlin' Pepper Steak Trinoma

Pepper??

1

I was looking forward to hot, peppery beef--that's what the name of the place promised--but all I got was tasteless, gimmicked fast food. The sauces provided on the table didn't help.

6 years ago

DFatOne

wrote a review for Inasal Chicken Bacolod SM The Block

Comfort Food

3

Consistently good chicken, though they seem to be getting smaller. Ilonggos say the key is in the vinegar.

6 years ago

zn4d

wrote a review for McDonald's E. Rodriguez Sr. Ave.

Service Sucks!!

4

Service Sucks!!

6 years ago

fairyblush

wrote a review for Tramway Timog

Small Price, Big Food

4

If pigging out like there's no tomorrow is your trip, then a visit to Tramway over at Timog is the way to go. They first stood shop in Banawe and transferred to Timog early this year. Last time I was there, the price for total food overload was P170, I think. They serve everything in a long, buffet table including dessert, Filipino and Chinese, with an extra table on the side for fruits. I can't remember a time I left Tramway without seeing double because of too much food intake, it's crazy. For good eat-all-you-can food at affordable rates, drop by Tramway. It's well worth it.

6 years ago

santi

wrote a review for Five Cows Trinoma Mall

Thumbs up for Five Cows

4

Once we saw the place, we immediately fell in love with it! We tried a couple of things in their menu. The Asian salad, Seafood Cream pasta, Lamborghini Panini... it was all to die for! It was so good! But of course, we can't leave without trying their desserts, so we ordered their choco fondue which was served with fresh fruits, mallows and ofcourse ice cream! It was heavenly! Will definitely bring my friends there! :)

6 years ago

Katie

wrote a review for Don Henrico's West Avenue

Don Henrico is great for people with big appetite

4

FOOD: I celebrated my birthday at Don Henrico's with my family. I ate their best seller pizza, pasta and their superb buffalo chicken.
Their food serving is very much okay for 8 to 10 peaople, a barkada, or a family with big appetite because they offer large servings for just 600.00.
Solve solve ka na sa isang 18 inches pizza and large pasta which all cost you 1000.00 only. If you want buffalo wings pa, it would only cost at around 500.00. and their wings dont look like tiny wings! As in big pieces talaga. So as in busog ka na, pasok pa sa budget mo if you only plan to spend 1000 bucks or 2 Thousand.
SERVICE: The staff are accomodating but they are just like staff in other fast food restaurants. Moderately attentive lang. I was expecting that they would be walking around asking the customers if the customers still need anything. They were nowhere in sight...had to wait for them to reappear before I could ask for my next batch of buffalo wings (i think i mentioned we have big appetite).Lol!
Ambiance: it's cozy but i think they need to decorate the place more. im planning to hold my brother's birthday tonight. Hopefully, the place is cozier because there will be christmas decorations and lights.
Value: The food is worth the price.

6 years ago

the.spicy.spy

wrote a review for Alex III Restaurant Tomas Morato

Keep us coming back..

4

There used to be The Aristocrat.. then Alex III.. and now Reyes BBQ that's popping up everywhere.

These 3 restos served the best Chicken & Pork BBQ with their original Java sauce and Java rice... Really yummy!!! (All are similar.. I wonder why..)

This spy tried all of them and gives loyalty to Alex III though. I'm pretty sure they each cater to different market classes and each have a different standard. What I can't help but notice is that Alex III's restaurant is cleaner than the others, the service is more refined and efficient despite being almost always packed during peak hours and they serve delicious Japanese food, too! I love the Japanese Beef Yakiniku 7-Course Dinner.

True enough, this restaurant will definitely keep me & my family coming back!

6 years ago

latinagirl

wrote a review for Five Cows Trinoma Mall

5 moos

4

Simply said, they exceeded my expectations! :)
The food was served hot and tasty, presentation was nice, the place was comfortable and I think the price is just right.
The waiters most of the time were attentive but they sometimes all tend to stay at the receiving area waiting for new customers.
Well I would definietly come back and recommend this resto to my friends and family. Good job!

6 years ago

TakeOut_Bum_Mistress

wrote a review for Mister Kabab West Ave.

Best Yoghurt Shake

3

There ain't no other yoghurt shake in the entire country that could ever come close... ;-)

My roomie and I used to spend over P300 in taxi fare (back & forth) just to get our hands on the yoghurt shake that cost a little over P30 each ;-D seriously, it's THAT good. we used to have late night cravings that went sooo bad... :-)

Yoghurt aside though, their kebabs are yummy too. I think their PITA bread is just slightly gummy though, so sometimes you feel like you're chewing on leather rather than food.

Lines can get crazy too! specially weekends (friday nights and saturdays). most after-party goers like to chill at Mr. Kebab.

They should work on the ventilation though. Sometimes it can get stuffy & humid...specially during hot summer nights.

More waiters/servers too! It can take a while to get someone's attention during peak hours...

6 years ago

RENZSEE

wrote a review for Gerry's Grill Trinoma Mall

sarap!!!

5

my husband and love loves to eat foods particularly sisig and we try most of the restaurants in trinoma and other places. gerrys's grill trinoma is one of the best,their very own sisig was so delicious, even their inihaw na manok is different from other inihaw, crab rice with butter (i think)....then the following day we tried gerry's Grill Mall of asia what's best there was their baked scallops, chicken kebab too, their very own gerry's iced tea. their staff were so good and efficient even at its peak period...their prices we're also affordable.this is a no-no joke, my husband and i working in a well-known chicken restaurant too but to be honest gerry's grill is the best.

6 years ago

Optimalist

wrote a review for Café Mary Grace Trinoma Mall

Our latest hangout

4

My friends and I love TrinoMa. We feel that QC deserves to have such a beautiful mall. And, for now, we have made Mary Grace our place to while away the minutes if we have no where else to go, or when we're waiting for a movie. Their drinks are reasonably priced, but all their yummy food stuffs are on the expensive side. Their pasta is really good. Their baked goodies are true goodies. But, I've never ordered a 60-peso ensaymada before. And, I don't think I'll start anytime soon. For now, I'll stick with their drinks.

Excellent service. Mary Grace knows how to pick her staff and knows how to teach them what to do and what to say and how to provide good service.

6 years ago

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Type
Bar
Budget
P300 - 500
Hours
  • M, T, W, Th, F, Sa, Su: 7:30PM - 12:00MN
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