The Polu Kai Grill, Serendra

G/F Shops at Serendra, Bonifacio Global City

Taguig City, Metro Manila

(02) 901-1841

Overall Rating - 1.75 - 1.75 - 1.75 - 1.75 - 1.754 reviews
Food - 2 - 2 - 2 - 2 - 2
Service - 1.25 - 1.25 - 1.25 - 1.25 - 1.25
Ambiance - 2.25 - 2.25 - 2.25 - 2.25 - 2.25
Value - 1.5 - 1.5 - 1.5 - 1.5 - 1.5

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~ Reviews ~

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Showing 1 - 4 of 4 reviews

  • 5 of 5 people found this helpful:
    A Happy Customer
    by queenbee, 4 months ago (other reviews by queenbee)
    Rating - 4 - 4 - 4 - 4 - 4
    Food - 4 - 4 - 4 - 4 - 4
    Service - 4 - 4 - 4 - 4 - 4
    Ambiance - 5 - 5 - 5 - 5 - 5
    Value - 3 - 3 - 3 - 3 - 3
    I am actually shocked by the reviews posted before me, for I have dined here numerous times and have always had very happy and courteous staff attend to me. Perhaps I was just lucky.

    The food, however, is very good. I can't say much for the rest of the menu for I have only tried a couple of items and keep going back for more. Crabby shrimp and Wanton poppers are extremely CRAVE-able. You will get hooked right away! Aku poki is not bad either, though I would do with smaller chunks of the tuna. A friend of mine once tried the steak, though I think it is overpriced for something of that caliber.

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  • 4 of 5 people found this helpful:
    Re: Service at Polu Kai Grill
    by thepolukaigrill, 6 months ago (other reviews by thepolukaigrill)
    Rating - 0 - 0 - 0 - 0 - 0
    Food - 0 - 0 - 0 - 0 - 0
    Service - 0 - 0 - 0 - 0 - 0
    Ambiance - 0 - 0 - 0 - 0 - 0
    Value - 0 - 0 - 0 - 0 - 0
    Dear Ms. Ris and Ms. Liz,
    Our single priority is customer satisfaction. Hence, we do our best to render prompt and quality service to the requirements of our valued guests. We are very concered with the inconvenience you have experienced when you dined at our establishment. While we take pride in our efficiency and reputation as a food service company, incidents like this make us more vigilant in improving our processes. Satisfying our customer's expectations is our ultimate objective. We assure you that this is not an acceptable exmaple of the standards we expect our employees to maintain, and the management has been informed of the incident for necessary corrective action.
    Please accept our sincere apology for this occurrence. We appreciate
    your honest feed back, and rest assured that we have raised your concern to our team. We are hoping that you would give us another chance to redeem ourselves.
    Thank you for raising your concern.

    Mahalo!

    The Management, Polu Kai Grill
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  • 3 of 3 people found this helpful:
    Not Much for Customer Service
    by ris, 6 months ago (other reviews by ris)
    Rating - 3 - 3 - 3 - 3 - 3
    Food - 4 - 4 - 4 - 4 - 4
    Service - 1 - 1 - 1 - 1 - 1
    Ambiance - 4 - 4 - 4 - 4 - 4
    Value - 3 - 3 - 3 - 3 - 3
    I'd have to agree with the earlier review about Polu Kai's customer service. The person standing by the menu outside the restaurant was not even pleased to see us looking over the menu and did not offer any assistance at all.

    When we decided to eat there (because there was really no choice as all the other restaurants were full), the waiters and waitress couldn't have been more unhappy to take our orders and requests (I had a toddler with me and had to require a lot of tissues, water, and a high chair). The high chair i asked for took a while before they produced it and I had to ask for it twice.

    The food was served fast enough (which was good because had it been otherwise, the restaurant would've sucked big time) and it tasted great. The place also looked the part (it's a Hawaiian restaurant that had aptly looking designs).

    But the thing is, for me and maybe for a lot of people, we eat at places we know that will serve our needs happily and willingly. It's part of the eating experience, right? But if you're going to eat at a place like this where the servers don't live up to the name, then it's not worth it.
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  • 3 of 3 people found this helpful:
    rating: n/a
    by Liz, 7 months ago (other reviews by Liz)
    Rating - 0 - 0 - 0 - 0 - 0
    Food - 0 - 0 - 0 - 0 - 0
    Service - 0 - 0 - 0 - 0 - 0
    Ambiance - 0 - 0 - 0 - 0 - 0
    Value - 0 - 0 - 0 - 0 - 0
    went to polu kai wednesday last week. there was no one to greet us at the door. and when we managed to catch the attention of one of the hustling waiters, he nonchalantly said there were no more tables. so much for customer service.

    we're going to set up a reservation this christmas eve (if they're even open). until then, my rating is n/a.
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